FAQ
Customer Service Hours:
Monday-Friday 7:30am - 4:30pm CST
help@nuwavenow.com

1. What are the specifications of the NuWave Mosaic Induction Wok?
• Dimensions: 13 inches x 14.9 inches x 4.3 inches
• Wattage: 1,500 watts
• Voltage: 120 volts
• Amps: 12.5 amps
• Weight: 6.6 pounds
2. How does the NuWave Mosaic work?
The NuWave Mosaic Induction Wok utilizes a series of induction coils built right into the base to heat the specially designed wok. These coils generate magnetic fields that produce a warming reaction in the carbon steel wok generating heat directly in the wok.
3. What are these accessories that came with my NuWave Mosaic?
The NuWave Mosaic includes many great accessories each with their own unique benefits to your wok cooking experience. The Wok Stand, which is the circular wire stand, has silicone holders to assure your wok will not slip when transferring from the base to serve to the table. The Wok Rack, which is the half circle wire rack, lets you place foods that are being taken out of a deep fry or oil such as tempura to let the additional oil drip back into the wok rather than onto your plate.
4. What are the benefits of using the 3 different wattage options?
The NuWave Mosaic Wok gives you the opportunity to adjust the maximum wattage output, choosing from 600, 900 or the default 1500 watts. This allows you to enjoy the benefits of induction cooking anywhere without running the risk of shorting out a fuse when cooking on the go, on the patio, or anywhere you may have a limited power supply.

The following situations are just some examples of when you would use the 3 wattage settings.
• 600 watts: dorm rooms and boats
• 900 watts: RVs, decks and patios
• 1500 watts: when you want to get the maximum power
5. What do the Preheat and Stage functions do?
The Preheat function ensures your NuWave Mosaic Wok reaches the perfect temperature before you begin cooking. While the carbon steel wok heats up extremely quickly, the Preheat function ensures the wok isn’t too hot when cooking with oil or other ingredients.

The Stage function lets you choose up to 10 different times and temperatures for your NuWave Mosaic to automatically adjust to while you cook.
6. What is the benefit of using the NuWave Mosaic instead of a traditional wok?
The NuWave Mosaic’s induction cooking technology is much more energy efficient than traditional cooking methods like your gas or electric stove. Induction cooking emits no flame, so less residual heat is produced in your kitchen, saving energy. Plus, the carbon steel wok is custom-made for the Mosaic’s induction base, ensuring the curvature of the wok and the base match perfectly. This means that the total surface of the wok comes in contact with the induction surface, ensuring every part of the wok heats up quickly and evenly every time.
7. Can I use my own pan or wok with the NuWave Mosaic?
No. Only the carbon steel wok that’s included with your NuWave Mosaic purchase may be used with the Induction Wok Base. Any other wok or piece of cookware may not be used with the Induction Wok Base. If you need an additional Wok or a replacement Wok, you may contact our Customer Service Department by calling 1-877-689-2838 or emailing help@nuwavenow.com.
8. What is the capacity of the NuWave Mosaic?
The NuWave Mosaic has a capacity of 4 quarts or 16 cups, that’s enough room to make enough stir-fry to feed 2-5 people.
9. Why is the NuWave Mosaic Wok base still hot even after I remove the wok?
When the cooking process is complete, the surface of the unit will be heated where the wok was connected. Upon removal of carbon steel wok, the base stops conducting heat immediately. However, some time must be allowed for the surface and wok to cool completely.
10. Why do I need to season the wok?
Most traditional woks are made from carbon steel and thus need to be seasoned before use. Seasoning is a special process that adds flavor to the carbon steel and helps make the wok non-stick. We recommend seasoning the NuWave Mosaic Induction Wok just like you would with any other carbon steel wok.
11. How do I season the wok?
First, rinse and thoroughly dry the wok. Before proceeding, make sure you open a window or run a fan to ensure proper ventilation to minimize smoke buildup.

Once the wok is thoroughly dried, heat the wok until it’s hot enough so that oil immediately smokes when added to it. Be aware, the wok will be extremely hot so exercise caution when seasoning. Carefully remove the wok from the heat and rub 2 tablespoons of peanut oil onto the wok’s surface with a dry cloth or a thick wad of paper towels so new layer of oil coats the surface.

Once thoroughly coated with oil, allow the pan to cool to room temperature and repeat this process two or three more times, using a small amount of oil each time.

Keep in mind that after you season your wok, you will not need to clean it in the traditional sense. In order to preserve the seasoning on the wok’s surface, avoid cleaning the wok with traditional soap.
12. How do I clean my NuWave Mosaic?
A genuine Asian steel wok may only come in to contact with detergent once in its life span: when the protective factory coating is thoroughly cleaned. Afterwards, the wok may never again be cleaned with soap or detergents.

After the NuWave Mosaic has been used to cook, simply wipe it clean with a paper towel or dry rag.

If the NuWave Mosaic requires more thorough cleaning, simply wipe the wok down using clean oil or a bamboo brush to scratch off any encrustations. Afterwards, simply run water into wok and scrub until any leftover residue is gone. Once all residue has been removed, repeat the seasoning process before cooking again.
13. My wok looks like it’s discolored. Is there something wrong with it?
No. A small amount of discoloration is to be expected and perfectly normal when you season any cookware such as the NuWave Mosaic wok.
14. Is the NuWave Mosaic safe to use by those with pacemakers?
Scientific tests have proven that induction cooktops do not pose a risk to health. However, persons with a pacemaker should keep a minimum distance of two feet from the NuWave Mosaic while it is operating. Those who use oxygen should also remain a safe distance from induction cooktops. And as an added safety precaution, aerosol (spray) products should not be used in proximity to the NuWave Mosaic.
15. What is the warranty?
The NuWave Mosaic Induction Wok includes a 1-year warranty.
NuWave Mosaic Warranty
16. What if I can’t find the manual and recipe book for my NuWave Mosaic?
Don't worry! You can always download printed support materials here.
NuWave Mosaic Owner’s Manual & Recipe Book